My booking page shows hours or days blocked off that shouldn’t be. How do I fix this?

There are a few reasons your availability on your booking pages may not be showing as expected. Below, we'll walk through the most common reasons why this may occur and discuss ways to fix these issues. 

To get started, navigate to the “Booking Pages” tab. Select the booking page where you are having issues, and click the “Availability” tab. 

1. Under the “Calendar” field, is one calendar linked or multiple?

If "multiple" or "all calendars" are connected, make sure this is correct!

Scenario 1: You have two calendars synced to your booking page:  a "Center Name" calendar on which all assessments are booked. You may also have a "General Events/Team Meeting" calendar synced. You don't want an assessment to be booked any time there is another meeting on either calendar. In this case, you want to have both calendars synced! 

Scenario 2: Instead, let's say you manage two franchises under one Apptoto account. You do not want both locations' calendars synced to one center's booking page (as shown in the screenshot below). You don’t want an assessment at Center A blocking off your availability to take an assessment at Center B. You only want one location's calendar synced to that center's booking page.

If both calendars should be linked to the booking page, check if both calendars have the same Scheduling hours set. Also, check if either calendar has an appointment booked during the hours you are concerned are blocked off. 

2. How are your "Bookability" Settings configured?

"Bookability" settings tell your Booking page when to show availability or block it off.

You can set your booking page to show availability:

1. WHEN there is no other appointment on the linked calendars
2. WHEN an appointment exists and meets certain criteria (ex, WHEN an appointment exists with a title of OPEN). 

Likewise, you can tell Apptoto to ignore certain appointments and still show availability. You can:

1. IGNORE— None (all appointments block availability)
2. Ignore events that match certain criteria (e.g., Apptoto ignores all appointments named “Marketing Brainstorm” and lets someone book an assessment at that time)

3. How are your Selectable Times configured?

Selectable times control the intervals at which an assessment can be scheduled.

Depending on the length of your assessment appointments, you might set the selectable times for every 60 minutes. If your center was open from 1 PM to 7 PM, a student could schedule an appointment every hour on the dot (e.g., 1:00, 2:00, 3:00, etc.) while you were open. However, they could not schedule an appointment at 2:30 or 3:45.  

However, if you’ve selected “Specific Times,” you’ve picked the exact times assessments can be booked. For example, let's say you allow assessments to be booked at 1 PM, 2:30 PM, 4 PM, 5 PM, and 6 PM. 2 PM would not be an available time slot for someone to book. If a booking time is blocked, make sure you've added it as a selectable option.

4. Is your Date Range limiting your availability?

You can use the “Date Range” section to limit or expand how far out assessments can be booked. For example, you may choose only to allow assessments to be scheduled up to 90 days in the future. You'd use the "From...to" setting to set this. 

Conversely, you may want to run a short-term promotion from October 15 through November 15. Only appointments booked during that time frame receive a special deal. You'd use the "Specific date range" setting to limit bookings for the special to an exact date range. 

If a booking page does not show availability on specific dates or weeks you are expecting it to, check your date range settings.

5. Do you have custom scheduling hours, holidays, or availability overrides set up for this page?

If you have implemented custom scheduling hours, custom holidays, or custom availability overrides for this page, ensure they accurately reflect the times you want to be “open” to taking assessments.