What do I do if appointment times are not showing accurately in my reminders because of timezones?

Appointment times may not be displayed accurately in your reminder messages for two reasons.

The first reason is a discrepancy between your Google Calendar and Apptoto timezone settings. Before moving on, please follow the steps outlined in the article: "How do I configure my timezone?"

The second reason may be a discrepancy between your Center’s timezone and a student’s timezone. Generally, you will book assessments and meet with students in the same timezone as your Center. However, discrepancies can occur if the student’s/parent’s timezone on their browser is set incorrectly or if they book while traveling. 

To make sure that timezones are set correctly, please use the steps outlined in our Dealing With Multiple Time Zones knowledge base article.