Apptoto Support

Why are assessments being booked on hours or days I’ve blocked?

The most common reason assessments are booked on dates or times they should not have to do with how you've blocked off unavailable times on your Calendar.

Google Appointment Status

A Google Calendar meeting can have two statuses: “Busy” or “Free.” If you have a time blocked off on your calendar, but the meeting status is set to “Free,” Apptoto will show that time as available on your booking page.

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If the appointment status is “Busy,” Apptoto will block that time from your online booking page. 

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Apptoto Bookability and Other Settings

A few other settings you may want to check in Apptoto are your booking page’s “Bookability” settings, Custom Holidays, and Availability Overrides (Booking Pages > Edit Booking Page > Availability). If you have customized these settings for a specific booking page, ensure your settings accurately reflect when you are open/closed.Screenshot 2024-08-27 at 1.36.55 PM copy.png

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